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Customer Service
We appreciate feedback from our valued customers whether it’s good or bad. If you have something you would like to bring to our attention please use our feedback form below. If you would like to send a message to a specific department or AP&T office, please see below.

AP&T encourages and values a continuous candid and constructive dialogue with our customers. Any issues or complaints regarding AP&T’s services or billing which cannot be satisfactorily resolved in a reasonable amount of time at the local level should be submitted by the complainant to AP&T in written form.

E-mail delivery of correspondence can be sent via the form above.

Documents sent in hard-copy should be sent to:

Alaska Power & Telephone Company
Attn: Kay Ackerman, Customer Service Manager
PO Box 459
535 Klondike Hwy
Skagway, AK 99840-0459

If the complainants energy or telecom concerns are not satisfied by the response received from AP&T, they may file a complaint with the Regulatory Commission of Alaska for Power or Telephone services (per 3 A.A.C. 48.120 Alaska Administrative Code).

    Our individual office resources and locations are listed below so you can contact us via mail, telephone, email and at some locations in person.
    Internet Technical Support & Data Transport Issues

    Open 24 hours a day, 7 days a week, 365 days a year.

    Voice: 866.793.4179 (toll-free nationwide)

      Corporate and Human Resources

      Open 7:30 AM to 4:00 PM Monday through Friday. Closed on all major holidays.

      Voice: 800.982.0136 (nationwide)

      Voice: 907.225.1950 (local)

      Fax: 907.225.4169

      Mailing Address: 136 Misty Marie Lane, Ketchikan, AK 99901

      Physical Address: 136 Misty Marie Lane, Ketchikan, AK 99901

          Human Resources and Benefits

          For employment verifications, benefits coordination, and Employee Stock Ownership Program (ESOP) coordination.

          Voice: 800.982.0136 (nationwide)

          Voice: 907.225.1950 (local)

          Fax: 907.826.3212

          Mailing Address: AP&T, ATTN: Human Resources, P.O. Box 39, Craig, AK 99921

            AP&T Bettles

            Voice: 800.478.7531 (toll-free)

            Fax: 907.883.5815

            Mailing Address: P.O. Box 207, Tok, AK 99780

              AP&T Craig

              Voice: 800.478.7785 (nationwide)

              Voice: 907.826.3202 (local)

              Power Outage: 907-826-3202

              Fax: 907.826.3210

              Mailing Address: P.O. Box 39, Craig, AK 99921

              Physical Address: 401 7th Street, Craig, AK 99921

                AP&T Eagle

                Voice: 907.547.2323 (local)

                Fax: 907.547.2324

                Mailing Address: P.O. Box 197, Eagle, AK 99738

                Physical Address: 1st & A Streets, Eagle, AK 99738

                  AP&T Gustavus

                  Voice: 888.983.2207 (nationwide)

                  Voice: 907.697.2299 (local)

                  Power Outage: 907-697-2149

                  Mailing Address: P.O. Box 459, Skagway, AK 99840

                  Physical Address: #5 Gustavus Road, Gustavus, AK 99826

                    AP&T Haines

                    Voice: 866.429.6371 (nationwide)

                    Voice: 907.766.6500 (local)

                    Power Outage: 907-766-6515

                    Fax: 907.766.6505

                    Mailing Address: P.O. Box 30, Haines, AK 99827

                    Physical Address: 205 Main Street, Haines, AK 99827

                      AP&T Klawock

                      Voice: 907.755.4822 (local to Craig & Klawock)

                      Power Outage: 907-826-3202

                      Fax: 907.755.4823

                      Mailing Address: P.O. Box 149, Klawock, AK 99925

                      Physical Address: 6174 Klawock/Hollis Hwy, Klawock, AK 99925

                        AP&T Metlakatla

                        Voice: 907.886.5100 (local)

                        Fax: 907.886.1115

                        Mailing Address: P.O. Box 400, Metlakatla, AK 99926

                        Physical Address: 147 Tait Street, Metlakatla, AK 99926

                          AP&T Petersburg

                          Voice: 888.772.3066 (nationwide)

                          Voice: 907.772.3000 (local)

                          Fax: 907.772.9224

                          Mailing Address: P.O. Box 647, Petersburg, AK 99833

                          Physical Address: 1250 Howkan Street, Petersburg, AK 99833

                            AP&T Skagway

                            Voice: 888.983.2207 (nationwide)

                            Voice: 907.983.2202 (local)

                            Power Outage: 907-983-3889

                            Mailing Address: P.O. Box 459, Skagway, AK 99840

                            Physical Address: 535 Klondike Highway, Skagway, Alaska 99840

                              AP&T Tok

                              Voice: 800.478.7531 (nationwide)

                              Voice: 907.883.5101 (local)

                              Power Outage: 907-883-5101 & 800-478-7531

                              Fax: 907.883.5815

                              Mailing Address: P.O. Box 207, Tok, AK 99780

                              Physical Address: M.P. 1314 AK Hwy, Tok, AK 99780

                                AP&T Wasilla

                                Voice: 833.685.1234 (nationwide)

                                Fax: 907.864.0663

                                Address: 901 Leatherleaf Loop, Suite 201 Wasilla, AK 99654

                                  AP&T Wrangell

                                  Voice: 888.340.8828 (nationwide)

                                  Voice: 907.874.3000 (local)

                                  Fax: 907.874.3913

                                  Mailing Address: P.O. Box 289, Wrangell, AK 99929

                                  Physical Address: 20 Front Street, Wrangell, AK 99929

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