Outage Reporting

For all properties: Call: 1-800-478-7785 option 4

Please Note When Reporting:

• AP&T does not constantly monitor social media pages. Calling in and reporting the outage is the only way to be assured that the line crew is notified.
• The AP&T staff receive texts, calls, and emails when you call in to report an outage – even if you don’t speak directly with a lineman.
• Be prepared to answer a few questions to help the staff isolate the outage.
• You may speak with someone who does not live in your community. Be assured, they are relaying your information to the local line crew that is actively working on the outage.

You can take actions in your home that will help us restore power as quickly as possible. When an electric outage occurs, a heavy burden is placed on the system at the moment power is restored. This high demand can cause an overload on the system, and you could lose power once again. To prevent this, turn everything off in your home except a few lights.

In addition, make sure the surface elements on your range have been turned off and that other heat-producing appliances are off as well. If left on, those elements can pose a serious fire hazard after the power has been restored.

• Keep your distance from downed power lines – they may look dead, but they could still be energized.
• Use flashlights instead of candles.
• Practice Generator Safety
  • Do not operate a generator in an enclosed or partially enclosed area.
  • Do not connect your generator directly to your home unless you have a transfer switch. This can cause back haul on the electrical lines and be detrimental to the safety of the line crew.

• Power interruptions often show up as blinking displays, flickering lights, or momentary blackouts on TVs and computers. These disturbances—known as flickers, sags, and surges—have different causes, but you can reduce their impact. Use devices like uninterruptible power supplies (UPS) and surge protectors to keep electricity flowing and protect electronics. Surge protectors absorb excess energy, preventing most surges from reaching your devices.

  Outages and disturbances can also stem from issues inside your home, such as:

  • Circuit overloads
  • Short circuits
  • Damaged wiring
  • Poor grounding

  If you suspect electrical problems, contact a qualified electrician.