EXPLORE
Regulatory
Telephone Service Company Organization
AP&T provides Local Exchange Carrier (LEC) telephone services through the three companies below.
Alaska Telephone Company (ATC)
Terms & Conditions
ATC is the largest local exchange carrier in AP&T’s family of companies, originally called National Utilities, Inc. ATC serves the communities of:
Craig, Chisana, Dot Lake, Dry Creek, Edna Bay, Haines, Healy Lake, Hollis, Hydaburg, Hyder, Klukwan, Metlakatla, Meyers Chuck, Naukati, Petersburg, Skagway, Tanacross, Tetlin, Tok, Whale Pass, Wrangell
Bettles Telephone (BTI)
AP&T purchased Bettles Telephone in 1993 as a wholly owned subsidiary. BTI serves the northern communities of Bettles, Jim River Camp and Allakaket. The Allakaket exchange was acquired in 1998 from Pacific Telecom Inc. now known as Alaska Communications Systems (ACS).
North Country Telephone (NCTI)
AP&T purchased North Country Telephone in 1994 as a wholly owned subsidiary. NCTI serves Eagle, Alaska; which a long, rich history related to the Gold Rush and the Yukon River. NCTI serves approximately 200 access lines.
Terms & Conditions
The AP&T Terms & Conditions define lawful use, service practices, customer responsibilities, billing, and liability limitations for AP&T Internet services.
Privacy Policy
The AP&T Privacy Policy explains how customer personal information is collected, used, protected, and disclosed to provide services and comply with legal requirements.
Compliance
AP&T’s Compliance Hotline is a confidential reporting resource that supports ethical business practices and compliance with E-Rate, BEAD and other regulatory requirements.
Billing & Tariff Documents
As filed with the Regulatory Commission of Alaska.
Alaska Power Company Tariff Book
AP&T 2024-2025 ETS and DIA Pricing
Alaska Telephone Company Tariff Book
Rate Documents
Equipment Damage
AP&T operates under the oversight and regulation of the Regulatory Commission of Alaska (RCA). The rules and regulations under which AP&T operates are referred to as our operating tariff, which is on file with the RCA.
AP&T’s responsibility for damages ends, where the customer’s responsibility for protection begins. Section 6.12 of our operating tariff (Sheet 51) states it is the customer’s responsibility to have and maintain the proper protective equipment in place to safeguard personal property within a residence or business being served by AP&T. This means, that to be fully protected you should have a UPS (Uninterruptible Power Supply with Surge Protection) for your critical items that is checked yearly. These do have a limited life and will need to be replaced as they deteriorate. It is also the customer’s responsibility to have a proper ground in place for your home or business as the UPS will not work properly without a proper route to ground. If you have any questions about the grounding at your meter service, AP&T will come look at it and make recommendations at no cost. If changes to the grounding are required, a licensed electrician will need to do the work. AP&T is not liable if your premise is not properly grounded or lacks proper protection on your personal or business equipment.
Section 11.3 of our tariff located at Sheets 98 and 99 states For Consequential Damages: The company will not be liable for any injury, loss, causality or damage resulting in any way from the supply or use of electricity or from the presence or operation of the Company’s structures, wires, conduit, appliances or devices on the customer’s premises except injuries or damages resulting from the negligence of the company.
If you feel you qualify for compensation for damaged equipment, you will need to contact your local office and request a Liability/ Incident Assessment Form. A letter detailing the date, time and specific damage incurred including: make, model and age of damaged equipment, should accompany the completed form. We will advise you to refer to your homeowner’s insurance policy and/or contact your insurance broker to determine if you have coverage for such damage. We will ask about surge protective devices, UPS, etc. installed in your home. After your claim is received, AP&T will arrange to meet with your electrician to inspect for code compliance and adequate grounding at your location. Code requires the customer have 25 ohms or less of resistance to ground. Lack of adequate surge protection, grounding or a service not up to code will void the claim if determined that such protection would have prevented damage.