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Frequently Asked Questions
AP&T Business Services FAQ
Answers to the most common questions about AP&T’s Business Services.
If you have questions about AP&T’s business services, this Frequently Asked Questions (FAQ) guide is a valuable resource for finding clear and reliable answers. Whether you’re exploring internet solutions for your business, need details about billing and account management, or require technical support, the FAQ section is designed to address common concerns and provide guidance for both new and existing business clients.
Here you will find answers to questions about Business Internet, Power, or Telephone—and access detailed information tailored to your operational needs. This guide can help save time, streamline decision-making, and ensure your business is equipped with the right services to stay connected and productive.
What types of business services does AP&T offer?
- High-speed internet and broadband
- Mesh Wi-Fi solutions
- Telephone services (local, long-distance, and data transport)
- Power services, including renewable energy options
- SmartHub account management tools
What internet options are available for businesses?
AP&T offers broadband plans suitable for various business sizes and needs. Businesses can also benefit from Mesh Wi-Fi using Plume SuperPods™ for seamless connectivity across large or complex layouts.
Is technical support available for business internet?
Yes, AP&T offers 24/7 technical support for internet and data transport issues. You can reach them toll-free at 866.793.4179.
What telephone services are available for businesses?
- Local and long-distance calling
- Data transport
- Custom calling features (e.g., call forwarding, call waiting)
- Voice messaging with email notifications
Are there business-specific long-distance plans?
Yes, AP&T’s Small Business Advantage Plan offers flat-rate calling at $0.12 per minute for both in-state and out-of-state direct dial calls. The Business Internet Bonus Plan offers rates as low as $0.07 per minute.
Does AP&T provide power services for businesses?
Yes, AP&T supplies power to over 40 communities, with 75% of energy generated from renewable hydropower. Businesses may also benefit from programs supporting electrification, such as heat pumps and EV incentives.
How do I report a power outage?
Call 1-800-478-7785, option 4.
You can view the AP&T Outage Reporting page here
What is SmartHub and how can it help my business?
- View and pay bills
- Monitor usage
- Set up AutoPay
- Contact customer service
Can I make payments online or set up AutoPay?
Yes, businesses can make one-time payments or enroll in AutoPay through SmartHub. Payments are also accepted via phone or in person at local offices.
How can I get help with my business services?
- Phone: 866.793.4179 (Internet/Telephone support)
- Local office contact details available on the Contact Page